At HSBC Data Processing Services, I lead operational delivery for MI and reporting, including monthly headcount reconciliation for CCM and CSMU stakeholders. I also own NICE Performance Management (NPM) monthly reporting for DBS.
I provide technical incident support through ServiceNow and produce weekly and monthly reports for Client Services and GBB chat MI using Genesys and LivePerson. I maintain SOPs and coordinate MI requests across teams.
In the UK P&R Team at HSBC Data Processing Services, I supported the UK Annual Pay Review through reporting, analysis, data validation, and payroll coordination. I analyzed pay equity gap and ratings variance reports, as well as pay review audit checks for Senior Management.
Earlier at HSBC Data Processing Services, I completed name and payment screening for UK customers and related parties, using FICO and World-Check to assess risk indicators and close alerts. My experience also includes UK benefits operations, card fraud detection, IT help desk support, and customer care.
