Open to opportunities

Axtal Trader

@axtaltrader

Message

I lead global technical support, customer operations, and service delivery teams across software and BPO environments.

India

Message

What I'm looking for

I'm looking for a senior technical support, customer operations, service delivery, or IT/ITES operations leadership role, remote, hybrid, or on-site. I'm ready to relocate for a long-term opportunity in India or internationally.

At Axtell InfoVision, I've led technology operations, client services, and technical support since 2009, coordinating 221+ professionals across support, customer service, software products, BPO, call center, and online tutoring operations.

I bridge customers, business stakeholders, and technical teams, managing escalations, clarifying requirements, and coordinating resolution workflows for customers across India, the USA, UK, Australia, and New Zealand. I've supported Axtell HMS and Axtell SMS product operations for healthcare and education environments, including web and Flutter-based Android applications.

Across 22+ years in technical support, customer operations, and service delivery, I've focused on building teams, improving operations, coordinating workforce and recruitment activities, and strengthening customer outcomes rather than hands-on software development.

Experience

Work history, roles, and key accomplishments

Current

Head – Technology Operations, Client Services & Technical Support

Current

Axtell InfoVision

Apr 2009 - Present (17 years 5 months)

Leads multi-functional teams of 221+ professionals across technology operations, technical support, client services, and service delivery. Coordinates domestic and international customer communication and manages high-priority escalations.