Austin Underwood

Oversee store operations, lead staff, implement sales strategies, and manage inventory to deliver excellent customer service and meet sales targets.

Label and annotate large datasets for machine learning projects, ensuring high accuracy and consistency while collaborating with data scientists to refine guidelines.

Develop and optimize prompts to improve user engagement and retention for AI applications, iterating on prompt design based on performance metrics.

Facilitated business growth by identifying sales opportunities and coordinating across departments to improve customer satisfaction and retention.

Resolved customer inquiries and complaints via phone, email, and chat, processed orders and returns, and maintained accurate transaction records to ensure high satisfaction.

Installed and maintained cable internet lines, verified proper grounding and security, and conducted inspections to address safety hazards and ensure service reliability.

Delivered high-quality dining experiences and managed front-of-house operations to maintain efficient restaurant service and guest satisfaction.

Repaired and serviced customer computers and cell phones, removed malware and security threats, and improved customer satisfaction through reliable technical support.

Diagnosed and repaired mechanical and electrical vehicle issues using diagnostic tools and performed routine maintenance to ensure optimal performance and safety.

Pursued a Bachelor's degree in Technology at Lincoln College from September 2014 to October 2015.

Completed upper secondary education prior to tertiary studies.