Austin Ho
@austinho
IT support specialist at Rocky View Schools supporting school devices, classroom technology, and account access.
CanadaWhat I'm looking for
At Mount Royal University, I supported university systems and services, handling approximately 30–50 tickets per day. I troubleshot Microsoft 365, Active Directory, MFA, D2L, Google services, and MyMRU issues.
At ATB Financial, I supported enterprise endpoints and access technologies, including Active Directory, SCCM, and Workspace ONE. I worked through endpoint and access issues in a financial services environment.
In my current role with Rocky View Schools, I provide hands-on support for school devices and classroom technology, including Chromebooks, iPads, and Apple TV. I also help with Google administration and account or sign-in issues, and I’m applying to bring this experience to IT Customer Support II at Alberta Health Services.
Experience
Work history, roles, and key accomplishments
IT Support
Rocky View Schools
Provide hands-on support for school devices and classroom technology, including Chromebooks, iPads, Apple TV, Google administration, and account or sign-in issues.
IT Support
Supported enterprise endpoints and access technologies including Active Directory, SCCM, and Workspace ONE.
IT Support Analyst
Mount Royal University
Supported university systems and services, handling a high-volume queue of 30-50 tickets per day. Troubleshot issues with Microsoft 365, Active Directory, MFA, D2L, Google services, and MyMRU, and worked with ServiceNow records and documentation.
Education
Degrees, certifications, and relevant coursework
Southern Alberta Institute of Technology
Certificate, Information Technology
Completed an Information Technology certificate at SAIT.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
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