At Quatrro Business Support Services, I resolved Azure production and non-production issues for EMEA clients, including P1 outages, and implemented backup and disaster-recovery procedures. I also prepared utilization, cost, backup, and database reports to inform optimization decisions.
At IBM, I supported Azure infrastructure for 7 AT&T applications across 21 environments. I built CI/CD automation for VM provisioning and operations, and developed KQL-based monitoring; Terraform optimization reduced infrastructure costs by 20%.
On NovaOps, I co-built a multi-agent AIOps War Room and contributed to a separate specialist jury for evaluating incident evidence. I helped implement risk-scored remediation controls with human approval for higher-risk actions.
I built Clinical Triage, a LangGraph RAG research prototype combining dense search, BM25, and reranking. On 271 synthetic relevance queries, it reached 94.1% Recall@5 and 93.1% nDCG@5, with human-review gates for incomplete executions.
