Lohit S
@lohits
I build enterprise LLM, RAG, and agent systems that automate support and observability workflows.
IndiaWhat I'm looking for
At Zoho, I build production AI systems for OpManager, including an on-premises RAG pipeline that achieved 90% autonomous resolution of L1 support queries and reduced manual ticket escalation by 70%.
I’ve also built Java agent frameworks, a multi-tenant Remote MCP Server, AI coding-agent tooling, and ML pipelines for event correlation and anomaly detection that reduced noise, investigation time, and network outages.
Experience
Work history, roles, and key accomplishments
Member Technical Staff
Zoho Corp
Jun 2023 - Present (3 years 3 months)
Architected an on-premises RAG pipeline for OpManager, achieving 90% autonomous resolution of L1 support queries and reducing manual ticket escalation by 70%. Designed and built a Java agent framework, a centralized Remote MCP Server, and ML-based event correlation and anomaly detection pipelines.
Education
Degrees, certifications, and relevant coursework
Bannari Amman Institute of Technology
Bachelor of Engineering, Computer Science
2019 - 2023
Grade: 8.91/10.00
Pursued a Bachelor of Engineering in Computer Science, achieving a GPA of 8.91/10.00.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Skills
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