At FEMA, I provide end-to-end IT support for disaster response operations and diagnose high-priority issues in emergency environments. I help keep critical infrastructure operational and support field teams with mobile IT solutions.
My work includes assessing system vulnerabilities, maintaining network security, and developing incident response strategies. I also train FEMA personnel on cybersecurity practices and IT protocols.
Earlier, at A.W. BROWN LEARNING ACADEMY, I supported faculty and students with hardware, software, and network issues. At GLOBAL LEARNING VILLAGE, I provided IT and logistical support and took responsibility for the design, implementation, and support of Avaya-based phone and voicemail systems.
