At Tata Consultancy Services, I configure and customize Salesforce Field Service Lightning solutions based on business requirements. I work on the FSL Mobile App to support field technicians and field operations.
I configure Work Orders, Service Appointments, Service Resources, Service Territories, Dispatcher Console, and Scheduling Policies. I also develop business automation with Flow Builder and Apex.
I create Apex classes, triggers, and SOQL queries for custom requirements, and work on Lightning Web Components for UI enhancements. I’ve supported REST and SOAP integrations with SAP and third-party systems, and participated in Copado deployments.
Previously, at Accenture, I provided Salesforce application support, performed incident analysis and troubleshooting, and supported production environments. I also collaborated on bug fixes and release validation.
