Asib Iqbal
@asibiqbal
I’m a Dynamics 365 and Power Platform developer delivering secure, scalable CRM integrations.
United StatesWhat I'm looking for
I’m a Microsoft Dynamics 365 and Power Platform developer with 7+ years of experience designing, customizing, and integrating enterprise-grade CRM and Contact Center solutions. I focus on translating business requirements into secure, high-performance technical solutions in regulated environments.
I build and modernize customer service experiences with Dynamics 365 Customer Service, Omnichannel, and Unified Routing—turning complex processes into reliable workflows. I also develop Power Apps, Power Automate, and Power Pages solutions to streamline operations and improve case management efficiency.
In my recent role, I built Copilot Studio agents to automate customer service workflows and reduced manual ticket handling by 35%. I integrate telephony and communication capabilities using TeamsPhone, IVR, and Azure Communication Services, including real-time routing using Unified Routing + Power Automate.
I also create enterprise-ready extensions—custom plugins, PCF controls, and JavaScript/.NET-based components—backed by Dataverse and API integrations (Azure Logic Apps/Functions, API Management, REST APIs). I’ve set up CI/CD pipelines using Azure DevOps and support end-to-end delivery, migration, and production troubleshooting.
Experience
Work history, roles, and key accomplishments
Dynamics365 & Power Platform Engineer
Avanade
Jan 2024 - Present (2 years 6 months)
Designed and implemented enterprise Dynamics 365 Customer Service solutions using Dataverse, Omnichannel, and Unified Routing. Built Power Platform and Copilot Studio solutions, including telephony integrations, and established Azure DevOps CI/CD pipelines (reduced manual ticket handling by 35%).
Dynamics365 Technical Consultant - CRM
Hitachi Solutions
May 2020 - Dec 2023 (3 years 7 months)
Delivered end-to-end Dynamics365 CE implementations across customer service and sales modules, configuring Dataverse entities, forms, views, workflows, and business rules. Developed Power Apps, C# plugins and client-side JavaScript, and Azure-based integrations for real-time data exchange (including REST APIs and OAuth2.0 authentication).
Dynamics365 & Power Platform Developer
Cloud Moyo
Feb 2018 - Apr 2020 (2 years 2 months)
Developed and supported Dynamics365 Customer Engagement applications, customizing CRM components such as forms, dashboards, business rules, and workflows. Built Power Automate and Power Apps automations and developed backend services using C#/.NET Core with Web API and Entity Framework, integrating with external systems via REST APIs and OAuth2.0/Azure AD authentication.
Education
Degrees, certifications, and relevant coursework
Asib hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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Skills
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