At FINS Swim School, I manage high-volume administrative and customer workflows, supporting more than 50 customer interactions per day. I maintain accurate scheduling, enrollment, payment, account, and service information across Jackrabbit, Google Sheets, and other digital systems.
I audit instructor notes and student documentation every two weeks, follow up on gaps, and validate weekly progression data to maintain 100% documentation completion. I also use operational trackers to monitor customer follow-up, student progression, and documentation status.
As Aquatics Manager, I coordinate scheduling changes and customer follow-ups, supervise employees, train new hires, and revise training documents. I also support remote workflows.
Earlier, I worked as a Swim Instructor at FINS Swim School, a Pre-K Teacher at Primrose School, and a Teacher Aide at Humble ISD. At Primrose School, I created a visual performance-tracking resource to help parents see student progress and learning achievements.
