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Ashish Shah

@ashishshah

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Senior Site Reliability Engineer with expertise in cloud automation.

India

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What I'm looking for

I am looking for a role that challenges my skills in cloud technologies and automation while fostering a collaborative and innovative work environment.

I am a Senior Site Reliability Engineer with over a decade of experience in software development and cloud automation. My journey began as a Systems Engineer at Tata Consultancy Services, where I honed my skills in Java and JSF. Over the years, I transitioned into roles that allowed me to leverage my expertise in cloud technologies and automation.

At BSC Analytics, I successfully delivered a Call Center Automation solution for a major Japanese telecom client using AWS Amazon Connect. I take pride in my ability to implement automation scripts and lambda functions that enhance operational efficiency across multiple client environments. My technical proficiency spans a variety of tools and languages, including AWS, Kubernetes, and Python, which I have utilized to streamline processes and improve service delivery.

Experience

Work history, roles, and key accomplishments

Senior Site Reliability Engineer

BSC Analytics

Mar 2019 - Feb 2025 (5 years 11 months)

Provided support by managing JIRA tickets and responding to client requests in a time bound manner. Successfully delivered Call Center Automation solution to a large Japanese telecom client using AWS Amazon Connect service.

AWS Kubernetes Terraform Python Shell Scripting Jira Amazon Connect Cloudwatch

Senior Software Engineer

GoldenSource

Jan 2014 - Mar 2019 (5 years 2 months)

Worked on an internal project named 'Download Site', which serves as the main software distribution platform for all GoldenSource packages to clients. Utilized Java, Spring, Hibernate, and Oracle to develop and maintain this critical system.

Java Spring Hibernate Oracle

Senior Software Developer

Sears Holdings Corporation

Feb 2012 - Dec 2013 (1 year 10 months)

Contributed to the ecommerce website searsoutlet.com, focusing on developing key functionalities such as Local Shopping, Holiday Landing Page, and Email Subscription Page. Responsible for resolving production JIRA tickets and maintaining system stability.

Java J2EE Ecommerce Jira Web Development Spring

Systems Engineer

Tata Consultancy Services

Oct 2008 - Feb 2012 (3 years 4 months)

Worked as a Java/JSF developer on an internal project called METRIX, designed to track Operational Units performance against different metrics. Developed the project from scratch, successfully bringing it live.

Java JSF PostgreSQL Performance Tracking Project Management

Education

Degrees, certifications, and relevant coursework

SGGSIE&T, Nanded

B.Tech., Computer Science

2004 - 2008

Completed a Bachelor of Technology in Computer Science. The curriculum covered fundamental concepts and advanced topics in the field, preparing for a career in software development and engineering.