Highly skilled banking professional with a decade of experience in all activities of branch banking. In my previous role as Deputy Branch Manager at ICICI Bank Ltd., I was responsible for monitoring the total productivity of the branch, ensuring compliance with corporate processes, and handling cash and clearing operations. I also served as the In Charge of Branch audit, monitoring account opening documents and adhering to KYC and AML guidelines. Additionally, I implemented 5s principles in the office premises and trained new joiners on the clean note policy.
As a Customer Service Manager in Branch Banking, I successfully achieved annual targets and maintained reports. I handled cash handling, documentation of loans, and customer relationship management. I also have expertise in software and computer skills, including MS-Office, Liber Office, and Finacle. With excellent verbal and written communication skills, I am able to work individually and as part of a team, and I am known for my quick learning ability, high level of accuracy, and determination.
