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Artur Arshakyan

@arturarshakyan

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Web3 Technical Support Specialist at Fastex who diagnosed wallet and blockchain transaction issues.

Armenia

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At Fastex, I provided Web3 customer support for issues involving crypto wallets and blockchain transactions. I investigated failed transfers by analyzing token swaps, network configurations, gas fees, and on-chain data.

I also used browser DevTools and application logs to diagnose frontend issues and escalate critical bugs to developers. My experience includes supporting users at 1win and Yandex, as well as managing branch operations at FedEx.

Experience

Work history, roles, and key accomplishments

Web3 Technical Support / Frontend Developer

Fastex

May 2024 - Jun 2026 (2 years 1 month)

Provided comprehensive Web3 customer support, resolving complex issues related to crypto wallets and blockchain transactions. Utilized frontend technologies to assist in UI/UX improvements and technical issue replication.

MetaMask WalletConnect Coinbase Wallet Trust Wallet Web3 Wallets (EVM)Token Swaps Blockchain Transactions Network Configuration Gas Fees Browser DevTools Application Logs React Next.js Redux toolkit Tailwind Shadcn Ui

Customer Support Specialist

1win

Dec 2022 - Jan 2024 (1 year 1 month)

Delivered high-volume customer support in a demanding 12-hour night-shift environment, maintaining strict SLA compliance. Assisted users with account management, deposit/withdrawal inquiries, and transaction-related complications.

CRM SLA Compliance Customer Support Account Management Transaction Support

Support Specialist

Yandex

Jan 2022 - Dec 2022 (11 months)

Provided dual voice and chat support, addressing technical troubleshooting and resolving complex customer escalations. Upheld rigorous internal procedures and quality standards, contributing significantly to customer satisfaction and retention.

Voice support Live Chat Technical Troubleshooting Customer Escalation Quality Standards

Manager

FedEx

Jan 2020 - Dec 2021 (1 year 11 months)

Managed operational logistics, client communications, and daily branch activities. Conducted staff training and mentoring to elevate customer service quality and operational efficiency.

Logistics Client Communication Corporate Trainer Mentorship Operational Efficiency