arsene anani

Developed digital strategies that improved visibility and customer engagement, increasing website traffic by 35% in 3 months. Launched targeted advertising campaigns on Facebook and Google Ads, boosting conversions by 20%.

Designed strategic IT solutions and managed IT infrastructure, securing systems and implementing tools to support remote work. Trained employees and negotiated contracts with IT vendors.

Designed and delivered interactive courses in marketing, management, and IT, guiding students in writing dissertations and internship reports.

Improved sales performance through KPI analysis and strategic plans, increasing customer satisfaction by 40% over 2 years. Developed external growth strategies and managed customer complaints.

Organized and delivered corporate, social, and cultural events, providing MC/host services and DJing with music selection to create event-appropriate atmospheres.

Handled Amazon customer inquiries by phone, email, and chat, resolving delivery issues and processing refunds and returns. Met KPIs and escalated complex cases while providing professional service.

Master's degree in Sales Management and Marketing from ESAG-NDE, Lomé, from November 2014 to July 2016.

Certificate in Web Programming (HTML, PHP, CSS, WordPress) from CENETI, Lomé, in April 2015.

Bachelor's degree in Sales Management and Marketing from ESAG-NDE, Lomé, from October 2012 to July 2013.

Certificate in Computer and Network Maintenance from ISETI, Lomé, Togo, from September 2005 to July 2006.

Higher National Diploma (BTS) in SME/SMI Management Assistant from ESAG-NDE, Lomé, from October 2003 to July 2005.

Baccalaureate in Business Studies from ITNDE, Lomé, Togo, from September 2000 to July 2003.