Looking for a job

Arpit Sachan

@arpitsachan1

Windows Escalation Engineer at Concentrix, resolving Windows performance issues through WinDbg and memory dump analysis.

India

Message

What I'm looking for

I’m seeking Escalation, Performance, or Advanced Support Engineering roles with global technology organizations that value ownership and permanent root-cause fixes.

At Concentrix, I handle Tier-2 escalations for complex Windows Server and Client performance and stability issues for Microsoft Premier customers. I use WinDbg and memory dump analysis to investigate high CPU, memory and handle leaks, crashes, and service slowness, working toward permanent fixes.

I also diagnose boot failures, disk bottlenecks, and system hangs using PerfMon, ProcMon, and WPR/ETL traces. I contribute knowledge-base articles and mentor new engineers in performance troubleshooting and log and dump analysis.

Earlier, I managed incident and service delivery processes at Multisoft System, Aurelius Corporate Solutions, and IBM – Vodafone. I’m AZ-800 and AZ-801 certified and am seeking Escalation, Performance, or Advanced Support Engineering roles with global technology organizations that value ownership and permanent root-cause fixes.

Experience

Work history, roles, and key accomplishments

Current

Windows Support Engineer (Tier 2 Escalation)

Current

Concentrix

Dec 2020 - Present (5 years 9 months)

Act as Tier-2 Escalation Engineer specializing in complex performance and stability issues across Windows Server and Client environments for Microsoft Premier customers worldwide. Perform advanced memory dump analysis and live debugging using WinDbg to root-cause high CPU spikes, memory/handle leaks, BSOD bugchecks, and application crashes.

WinDbg Dump Analysis Windows Performance Monitor Procmon WPR ETL Traces WPR Xperf Perfmon Tools Operating System Internals BSOD Bugcheck Analysis PowerShell Incident Management Problem Management Root Cause Analysis SLA Management Escalation Handling

Senior Process Manager – Incident Management

Multisoft System

Nov 2019 - Dec 2020 (1 year 1 month)

Led service delivery assurance and real-time incident management, ensuring rapid restoration of services and high-quality client support. Prepared performance reports, MIS dashboards, and stakeholder presentations tracking incident trends, resolution times, and team KPIs.

Incident Management Problem Management ITIL performance reporting MIS Dashboards Stakeholder Presentation Training

Process Manager – Lead

Aurelius Corporate Solutions

Jul 2018 - Oct 2019 (1 year 3 months)

Managed process transformation and capability-building initiatives while supporting Tier-1 incident management and troubleshooting for enterprise clients including Tech Mahindra, HCL, and L&T InfoTech. Drove on-the-job training, knowledge transfer, and process optimization to improve operational efficiency and reduce recurring incidents.

Process Transformation Capacity Building Incident Management Troubleshooting Training Knowledge transfer Process Optimization

Incident Manager

IBM – Vodafone

Jul 2017 - Jun 2018 (11 months)

Managed end-to-end incident lifecycle (classification, prioritization, investigation, resolution, and escalation of major incidents) in accordance with ITIL processes. Performed first-line diagnosis, coordinated with Tier-2 support groups, and created knowledge articles to reduce recurring incidents.

Incident Management ITIL First Line Diagnostics Escalation Management Knowledge Management