Pavan Dhaulagar
@pavandhaulagar
Senior Analyst at LTIMindtree supporting Microsoft Windows performance and resolving kernel-level issues.
IndiaWhat I'm looking for
At LTIMindtree, I support Microsoft Premier customers with high-priority incidents across Windows Server, VMware, and Azure. I use WinDbg for root-cause analysis of OS anomalies, system bottlenecks, and kernel-level performance issues.
At Microland Limited, I supported Acronis backup and recovery solutions, including bare-metal recovery and granular restoration of Exchange, SQL, and virtual machine data. I also hold a Certified Scrum Master® certification and an ITIL Foundation certification.
Experience
Work history, roles, and key accomplishments
Act as primary technical point of contact for high-priority incidents for Microsoft Premier customers. Troubleshoot complex infrastructure anomalies across Windows Server, VMware, and Azure cloud environments.
Senior Support Engineer
Quantum Leap Consulting Pvt Ltd
Jun 2022 - May 2023 (11 months)
Managed production-down critical situations for Microsoft enterprise customers under strict SLA parameters. Analyzed system memory dumps to decode bug check codes and identify root causes of system crashes.
Senior Administrator Backup
Microland Limited
May 2011 - Jun 2022 (11 years 1 month)
Delivered advanced technical support for Acronis enterprise products including Backup & Recovery, Virtual Edition, and Snap Deploy. Executed bare-metal recoveries and granular recovery operations for Exchange, SQL, and virtual machines.
Worked as FTL (SME) supporting L2 and L1 agents. Assisted the team in taking calls and provided technical support, while also handling escalation calls.
Backup Engineer
Karvy Computer Shares Pvt. Ltd.
Feb 2008 - Jul 2008 (5 months)
Worked as Backup Administrator responsible for scheduling backups, performing incremental, full, and daily backups, and managing tape cartridges.
Worked as FTL (SME) supporting L2 and L1 agents. Assisted the team in taking calls and provided technical support, while also handling escalation calls.
Education
Degrees, certifications, and relevant coursework
Bangalore
ITIL Foundation, IT Service Management
2017 - 2017
ITIL Foundation certification obtained in December 2017.
Nrupatunga Junior College
Intermediate, General
Completed intermediate education from Nrupatunga Junior College, Kachiguda, Hyderabad.
Kakatiya Central High School
S.S.C., General
Completed secondary school education (S.S.C.) from Kakatiya Central High School, Champapet, Hyderabad.
Scrum Alliance
Certified Scrum Master (CSM), Agile
2026 - 2026
Certified Scrum Master (CSM) issued by Scrum Alliance in January 2026.
Osmania Open University
Bachelor of Commerce, Commerce
Earned a Bachelor of Commerce (B.Com) degree through correspondence from Osmania Open University, Hyderabad.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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