Arpit Jindal

Led cross-functional collaboration with leadership and clients to identify process gaps and drive continuous improvement. Improved CSAT from 52% to 85% and reduced chargebacks from 26% to 12%.

Led cross-functional collaboration with leadership and clients to identify process gaps, resolve operational challenges, and drive continuous improvement initiatives. Represented the business through Monthly Business Reviews (MBRs), presenting performance insights, business risks, and strategic action plans while supporting governance and operational decision-making

Delivered measurable busin

Managed client success and service delivery for a 450+ person operation, keeping day-to-day execution aligned to SLAs and customer experience targets. Partnered with client stakeholders and Operations Managers to review performance trends and prioritize process changes. Presented Monthly Business Reviews to client leadership, covering performance, risk areas, and agreed next steps. Raised CSAT fro

Joined Accenture in customer operations and progressively expanded my responsibilities across client success, service delivery, operational governance, stakeholder management, and business performance. Over time, I became a trusted partner for Operations Managers and client stakeholders, contributing to strategic initiatives that improved customer experience, operational efficiency, and business o

Expanded responsibilities across client success, service delivery, and operational governance. Mentored frontline teams and leveraged QlikSense dashboards to monitor KPIs and translate data into actionable recommendations.

Managed full-cycle recruiting for healthcare staffing roles, from sourcing through offer and onboarding. Built candidate pipelines using ATS platforms and job boards; negotiated offers for hard-to-fill positions. Maintained client and candidate relationships that supported repeat placements.

Headquartered in the Washington DC Metro Area, Cynet is a nationally certified and Minority Owned staffing company. Since its inception in 2010, Cynet today has a strength of over 500+ consultants nationally and continue to grow as one of the largest staffing companies in North America. We are experts in Staff Augmentation, Recruitment Process Outsourcing, and Workforce Management Solutions. Rank

Handled a customer support caseload while consistently meeting quality, productivity, and CSAT targets. Took on SME responsibilities, supporting the floor with process guidance and live issue troubleshooting. Onboarded and mentored new hires and ran refresher sessions on process adherence.

Customer care executive role handling customer support duties.

Bachelor of Science degree from Hemvati Nandan Bahuguna Garhwal University.