At NorthTelecom, I maintained 99.97% SLA compliance across 50+ enterprise accounts through monitoring, incident ownership, and escalation. I also designed and implemented a triage playbook that reduced MTTR by 35%.
At NorthTelecom, I architected and deployed MPLS and SD-WAN topologies for three clients, reducing WAN costs by 20%. I mentored four junior engineers on Cisco IOS-XE, firewall policy design, troubleshooting, and BGP route filtering.
At Shomal Ertebatat Novin Shahsavar, I managed 24/7 ISP backbone operations and implemented BGP multi-homing and route-policy tuning, improving failover from four minutes to under 30 seconds. I also deployed MikroTik CHR clusters for 200+ enterprise customers and built monitoring dashboards for 150+ devices.
Earlier, at Bonyan Omran & Memari Tabarestan, I led a data center buildout and designed Active Directory and Group Policy for 300+ endpoints. At Blue Rose, I designed and maintained LAN/WAN infrastructure and automated configuration backups with PowerShell.
