Open to opportunities

Armand Chekherdemian

@armandchekherdemian

Process optimization and review leader with 10+ years improving procedures, internal controls, and business transformation outcomes.

Lebanon

Message

What I'm looking for

I’m looking for a role where I can lead process development and business transformation—improving efficiency, digitizing operations, and strengthening internal controls—while partnering with IT and stakeholders to deliver measurable outcomes.

I’m a process optimization and review professional with 10+ years of experience in procedures and process enhancement, business transformation, and strengthening Business Process Improvement controls to mitigate risk. I also focus on identifying and defining business requirements for applications.

Since September 2022, I’ve been the Lead Process Development Coordinator - Registrar's Office, coordinating Registrar’s Office solutions with the LFR BDL Lebanese Financial IT Department and driving the RO digitization and paperless operation project. I analyze existing processes, design new process improvement initiatives with stakeholders, and implement quality control processes and trainings to ensure consistent results.

Previously, at Byblos Bank Group (November 2017 to September 2022), I served as a Group Procedures and Process Review Senior Officer, implementing and reengineering processes for maximum efficiency in cost and time. I ensured internal controls were sufficient to mitigate process-related risks, documented them in procedures and risk analysis documents, and collaborated with Audit and Risk Management to improve control efficiency.

I also led change request preparation to IT and developed Business Requirement Documents for Core Banking System Upgrades (Temenos), including preparing UATs for branch operations to ensure system updates complied with bank requirements. My approach is practical, stakeholder-driven, and grounded in measurable productivity and efficiency improvements.

Experience

Work history, roles, and key accomplishments

Current

Registrar's Process Coordinator

Current

Lebanese American University

Sep 2022 - Present (3 years 6 months)

Coordinated Registrar’s Office solutions with LFR/BDL, including document security protocols and automated statement/diploma template development, while driving end-to-end RO process improvements. Led digitization and paperless operations, implemented quality controls, produced performance/campus consistency reports, and supported daily RO systems and queries.

Process Improvement Internal Controls Stakeholder Management Quality Control performance reporting Change Management

Process Review Senior Officer

Byblos Bank Group

Nov 2017 - Sep 2022 (4 years 10 months)

Reengineered and documented business processes and internal controls to mitigate operational risks, and collaborated with Audit/Risk Management to improve control efficiency. Authored change requests and business requirement documents for Temenos core banking upgrades, prepared and oversaw branch-level UAT for branch operations, and conducted field visits to identify efficiency and cost-saving enh

Internal Controls Business Requirements Document UAT Stakeholder Management

Main Teller & Front Desk Officer

Byblos Bank Group

Jan 2016 - Nov 2017 (1 year 10 months)

Managed end-of-shift cash, currency, and check balances while processing routine account transactions and managing branch vault operations. Maintained ATM functionality, including replenishment and de-plenishment, and ensured required procedural controls were followed.

Cash Handling Currency & Check Balancing Branch ATM Operations Vault

Teller & Front Desk Officer

Byblos Bank Group

Dec 2013 - Dec 2015 (2 years)

Maintained accurate end-of-shift balances of currencies, cash, and checks in the cash drawer while processing routine account transactions. Managed vault currencies and supported ATM functionality through replenishment and de-plenishment while ensuring procedural controls were implemented.

Cash Handling Currency & Check Balancing ATM Replenishment Vault

Accountant

Ets. Toufic Khalil Sreih

Jun 2013 - Oct 2013 (4 months)

Prepared regular journal entries and payment/receivable/payable-related entries, and produced balance sheets and income statements using “The Globe” and “Diamond” accounting systems. Performed monthly stock and inventory counts, processed closing entries, and controlled expenditures across profit-and-loss accounts.

Journal Entries Balance Sheet And Income Statement Accounts Stock Count Accounting Software (The Globe)Accounting Software (Diamond)Accounts Payable Receivable

Corporate Department Intern

Federal Bank of Lebanon

Sep 2012 - Oct 2012 (1 month)

Supported the corporate department with daily reporting activities, customer query handling, and preparation of client files. Assisted in preparing financial statements (balance sheets and income statements) and gained practical exposure to banking operations under senior staff coaching.

Corporate Reporting Support Financial Statements Banking Operations