Arlet Rojas

· Managed the recording, validation, and updating of financial information in internal systems, ensuring data accuracy and consistency.
· Supported end-to-end billing activities, including the preparation, verification, and control of financial documentation.
· Prepared and analyzed management reports, providing accurate information to support business and financial decision-making.
· Leveraged Mi

· Provided professional and empathetic support to patients, addressing inquiries and coordinating appointments in accordance with established procedures.
· Served as a multilingual liaison between patients and healthcare professionals, providing support in English, French, and Spanish to ensure clear and effective communication.
· Assisted patients throughout the administrative and appointment pro

· Served as a primary point of contact for customers, managing purchases, phone calls, email inquiries, and customer interaction records with professionalism and accuracy.
· Managed customer requests and concerns from initial contact through resolution, ensuring timely follow-up and a seamless overall shopping experience.
· Delivered personalized customer service by identifying individual needs, p

Worked within the Customer Claims Department, receiving, registering, and monitoring customer claims in an organized and efficient manner.
Coordinated the submission and follow-up of requests and documentation, ensuring timely and effective responses to customer claims.

Prepared periodic management reports for Commercial Operations, providing detailed analysis that contributed to process optimization.
Managed key performance indicators and customer documentation, ensuring data accuracy for decision-making.
Designed a template that reduced processing times and improved data visualization, receiving recognition for its innovative approach.

Worked as Marketing and Public Relations Assistant at OBB SAC.

Worked as kitchen assistant at MACS.

Studied International Business, developing a global perspective on business practices and cross-cultural communication.

Pursued a degree in Business Engineering, gaining skills in business operations, finance, and data management.