Arijit Bhowmik

I’m Arijit Bhowmik, a Lead Partner Success and Commercial Operations professional with 7+ years of experience across global B2B SaaS, Cybersecurity, and Telecom organizations. I specialize in driving operational excellence, strengthening partner relationships, and enabling sustainable revenue growth.

I began my career at Genpact, building a strong foundation in high-volume technical support with consistent 98% CSAT and SLA adherence. I then moved into VoIP engineering at Real Time Data Services, gaining hands-on experience with SIP protocols, network troubleshooting, and post-deployment service quality—giving me a strong technical edge in service delivery.

At Orange Business Services, I transitioned into commercial operations, becoming an SME in customer ordering. I managed 150+ monthly orders with 99% accuracy and led a large-scale Legacy-to-SD-WAN migration across 200+ customers, earning the SHINE Award. This role strengthened my ability to manage complex workflows and collaborate across global teams.

At British Telecom, I owned subscription and renewal lifecycles across SMB and enterprise partners. I led a 5-member team, reduced renewal cycle time by 20–25%, decreased billing errors by 30%+, and maintained over 95% on-time renewals while handling escalations for high-value accounts.

Most recently at Barracuda Networks, I led Partner Success operations, managing a team of 4 and driving onboarding, enablement, and adoption. I eliminated 100% of the Salesforce backlog, maintained 99% data accuracy, improved response times by 50%, and increased product utilization by 20%.

My core strengths include Salesforce (SFDC & CPQ), NetSuite, Zoho, and Pega; partner onboarding and QBRs; SLA/ITIL service delivery; subscription and contract lifecycle management; CRM and billing data governance; and cross-functional alignment across Sales, Finance, and Delivery. I’m also skilled in operational analytics, dashboarding, and process optimization.

I’m driven by process transformation—identifying inefficiencies and solving them at scale. I enjoy mentoring teams, building structured workflows, and using data to drive decisions. I thrive in fast-paced, cross-regional environments (APAC, EMEA, and North America).

I’m now seeking a growth-oriented organization where I can lead Partner or Customer Success Operations at scale, contribute strategically, and continue driving measurable business impact.