Ariana C

Making personalized itineraries for people who want to travel but can't be bothered to do all the planning. This role involves significant organizational and planning skills.

Designed and implemented the team's testing stack and automation strategy. Defined and led the overall QA strategy (manual + automated).

Contributed to projects within Scrum project management environments. Wrote different regression tests with Playwright and tested web-based product functionality using Playwright E2E tests.

Contributed to projects within Scrum project management environments. Wrote different regression tests with Cypress and tested web-based product functionality using Cypress E2E tests.

Collaborated with stakeholders during development processes to confirm creative proposals and design best practices. Coded using HTML, CSS and TypeScript to develop and update features in an Agile environment.

Managed a team of 17 agents, dealing with and keeping the pharmacovigilance department updated. Recruited new agents and conducted daily quality checks and reports.

Led a team of 30+ members while providing exceptional customer service. Improved overall team performance and efficiency by supporting agents through coaching, training, and feedback.

Assisted recruiting partners with new hire processing, improving the attrition rate in the team by 30%. Led a team of 20+ members, mentoring and guiding employees to foster proper completion of duties.

Worked in the Customer Relations department, handling claims according to existing international legislation. Processed SAP payments and investigated reasons behind flight disruptions.

Completed a comprehensive master's program focusing on full stack and web development. Gained in-depth knowledge and practical skills in various web technologies and development methodologies.

Underwent specialized training in fares and reservations systems, specifically Mars and EasyMars. Developed expertise in airline ticketing and reservation processes.

Completed a conversion course in Psychology, focusing on Mental and Social Health Services and Allied Professions. Acquired foundational knowledge in psychological principles and their applications.

Pursued postgraduate studies in Speech-Language Pathology/Pathologist. Developed advanced skills and knowledge in the diagnosis and treatment of speech and language disorders.

Completed a degree in Speech Therapy, focusing on Health Services/Allied Health/Health Sciences, General. Gained comprehensive understanding of speech and language therapy practices.