Open to opportunities

Arame Mbengue

@aramembengue

Message

Experienced Office Manager and certified Scrum Master with strong cross-cultural leadership.

Côte d'Ivoire

Message

What I'm looking for

I seek an operations or office leadership role where I can apply cross-cultural communication, project management, and people-focused operational improvements.

I am an Office Manager and certified Scrum Master with extensive experience installing and running office operations across Ivory Coast and the United States. I have led administrative teams, managed finances and payroll, coordinated schedules, and implemented processes that improved customer service and operational efficiency.

I bring strong intercultural communication skills (fluent French and English), project management training from UMGC, and hands-on hospitality and spa management experience. My track record includes establishing a company headquarters, supervising staff, translating key documents, and improving guest and employee satisfaction through organized, people-focused leadership.

Experience

Work history, roles, and key accomplishments

Office Manager

Rimon CI

Mar 2023 - May 2024 (1 year 2 months)

Established the Ivorian headquarters and operations, organized office layout and documentation, scheduled meetings, supervised administrative staff, and translated key documents and meetings for executive leadership.

Administrative Management Scheduling Records Management Staff Supervision

Business Assistant

Eburtis

Oct 2022 - Oct 2023 (1 year)

Managed office organization, scheduling, billing and basic accounting, payroll issuance, supply ordering, and coordinated owner and technical team schedules while delivering bilingual customer service.

Scheduling Billing Payroll Processing Office Administration Inventory Management

Business Assistant

Eburtris

Oct 2022 - Oct 2023 (1 year)

Managed office organization, scheduling, billing and basic accounting, payroll disbursement and cash verification, and ensured bilingual customer service in French and English.

Scheduling Billing Payroll Customer Service

Spa Manager

The Woodhouse Day Spa

Jun 2020 - Jun 2022 (2 years)

Oversaw daily spa operations, HR records, scheduling to maximize bookings, inventory and budget management, staff coaching, payroll, and customer feedback-driven service improvements.

Operations Management HR & Administration Scheduling Inventory Management Budgeting Payroll Customer Service Staff Training

Front Office Supervisor

Hyatt Regency Capitol Hill

Jan 2016 - Jan 2020 (4 years)

Led front office teams and daily operations including guest arrivals/departures, supervised bell staff and retail, ran brief daily scrums, managed cash/credit transactions, and improved guest and employee satisfaction.

Team Leadership Opera PMS Cash Handling retail management Customer Experience

Front Office Agent

Hyatt Regency Cambridge

Jan 2014 - Jan 2016 (2 years)

Managed guest registration, payment processing, reservations and check-in/out using Opera PMS, monitored guest requests and shuttle services, and supported room sales initiatives.

Opera PMS Payment Processing Reserving Guest Relations Sales Support Property Management