Open to opportunities

AQSA ARIF

@aqsaarif

I support operations, customers, and digital campaigns through organized administration and engaging social media content.

Pakistan

Message

What I'm looking for

I'm looking for a role where I can support operations, customers, or digital marketing through organized communication, content creation, and remote collaboration while continuing to grow my IT and administrative skills.

I've supported administrative operations at the University of Sialkot by coordinating workflows, maintaining digital records, preparing reports, and assisting cross-departmental activities.

At Energy Group, I handled customer inquiries, complaints, and service requests through live chat, email, CRM databases, and digital ticketing systems. I documented interactions, updated customer records, and managed multiple remote support priorities.

I've managed social media for Mind Glow Hub and Iqra Foundation, creating content calendars, posts, graphics, videos, event highlights, and admission campaigns for Instagram, Facebook, and TikTok.

I bring hands-on experience across administrative support, customer service, data entry, digital communication, SEO, content creation, graphic design, and video editing using tools including Microsoft Office, Google Workspace, Canva, Adobe Photoshop, CapCut, and Premiere Pro.

Experience

Work history, roles, and key accomplishments

Social Media Manager

Mind Glow Hub

Jan 2026 - Dec 2026 (11 months)

Planned social media content calendars and created posts, graphics, and video content for Instagram, Facebook, and TikTok. Monitored audience engagement and reviewed performance metrics to improve content strategy.

Social Media Management Content Creation Graphic Design Video Editing Canva Capcut Instagram Facebook TikTok SEO Analytics

Management Intern

University of Sialkot

Jan 2025 - Dec 2026 (1 year 11 months)

Supported daily administrative operations, workflow coordination, and documentation. Maintained official records and digital databases, prepared reports, and coordinated internal communication.

Administrative Support Operations Support Data Entry Database Management Microsoft Office Google Workspace Digital Communication Coordination

Social Media Account Handler

Iqra Foundation

Jan 2025 - Dec 2026 (1 year 11 months)

Managed school social media pages and created daily posts, event highlights, and admission campaigns using Canva and CapCut. Captured and published photos and videos from school activities and responded to parent inquiries.

Social Media Management Content Creation Canva Capcut Photography Videography Community Engagement

Customer Service

Energy Group

Jan 2024 - Dec 2025 (1 year 11 months)

Handled customer inquiries and complaints through live chat, email, and digital ticketing systems. Resolved concerns by providing accurate information and maintained professional communication.

Customer Service CRM Ticketing Systems Email Support Live Chat Digital Communication Problem Solving