April Hettinger
@aprilhettinger
Detail-oriented customer support and administration professional, optimizing workflows and delivering exceptional service.
What I'm looking for
I’m a detail-oriented professional with extensive experience in administrative support, coordination, and customer-focused service. I’m known for keeping operations smooth by managing schedules, maintaining organized records, and communicating clearly with the right people at the right time.
In my previous role providing administrative support to an executive team, I handle meticulous scheduling and calendar management, maintain robust physical and electronic filing systems with accuracy and confidentiality, and greet visitors with professional decorum. I also manage incoming calls, maintain office supplies inventory, ensure essential office equipment runs efficiently, and coordinate logistics for special events.
Before that, I spent 20 years as an Elementary School Teacher, developing and delivering lesson plans that met diverse needs, assessing progress through a mix of evaluations, and supporting student growth through targeted small-group activities. I partnered with colleagues on interdisciplinary curriculum, leveraged technology to boost engagement, and kept precise attendance and grade records.
I’m energized by roles where my organizational strengths and problem-solving skills directly improve customer support operations and team success. I bring a calm, service-first approach, strong coordination habits, and a commitment to continuous improvement—always aiming to make work easier for everyone around me.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Anchor Graphics / Marketing.com
Dec 2022 - Present (3 years 6 months)
Provided comprehensive administrative support to the executive team, including meeting scheduling, calendar management, and office operations. Managed records and incoming calls, maintained office supplies and equipment, and coordinated special events and promotional materials.
Elementary School Teacher
Janie Stark Elementary
Aug 2002 - May 2022 (19 years 9 months)
Developed and delivered engaging lesson plans for a diverse student population, using assessments to track progress and adjust instruction. Supported individualized learning through small-group activities and tutoring, collaborated on interdisciplinary curriculum, and maintained accurate student records while communicating with parents and administrators.
Education
Degrees, certifications, and relevant coursework
U.S. Career Institute
Certificate, Medical Billing and Coding
2006 - 2007
Completed a Medical Billing and Coding certificate program online from 2006 to 2007.
North Central University
Master of Science, Teaching English as a Second Language (ESL)
2005 - 2006
Earned a Master of Science in Teaching English as a Second Language (ESL) at North Central University from 2005 to 2006.
Texas Woman's University
Bachelor of Science, Elementary Education
1994 - 1999
Earned a Bachelor of Science in Elementary Education at Texas Woman's University from 1994 to 1999.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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