aparna b

With over 8 years of experience in Quality Assurance, I specialize in enhancing end-user experiences through rigorous manual and automated testing of customer-facing applications. My customer-focused approach allows me to translate pain points into actionable testing strategies, ensuring high service quality across digital platforms.

In my recent role as a Senior QA Specialist at Charter Communications, I partnered with cross-functional teams to conduct User Acceptance Testing (UAT) and validate service workflows. I designed and executed over 1,300 manual test cases, significantly reducing customer service defects and improving collaboration across teams. My technical expertise includes a variety of testing types and tools, enabling me to deliver seamless user interactions.