At EMAPTA LATAM, supporting RSI RCM, I managed professional billing accounts receivable and investigated denied, underpaid, and aging claims. I identified corrective actions and pursued reimbursement.
I followed up with insurance payers, prepared and submitted appeals, and tracked claims through resolution. I also researched authorization, eligibility, coordination of benefits, registration, and payer-processing issues.
At Omega Healthcare, supporting NYU Langone Health, I handled Epic Professional Billing follow-up, denial investigation, payer reconciliation, and reimbursement recovery. I reviewed EOBs and remittances to identify payment discrepancies and determine next steps.
I maintained QA scores above 95% while meeting productivity targets. Earlier, at Sutherland Global supporting GoDaddy, I worked in technical support and consultative sales.
