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Anup Makadia

@anupmakadia

IT service delivery leader at Falck who managed a $25M portfolio and led migration of 350+ banking applications.

At Falck, I developed a program business case and governance framework, led contract renewal negotiations, and coordinated infrastructure programs including an SD-WAN migration across 100+ sites. I also managed migration of 100+ applications and a service desk vendor transition with zero SLA disruption.

At HCL Technologies, I managed a $25M service portfolio supporting 50+ enterprise applications for Carlsberg. I led a ServiceNow team and delivered an Informatica archiving platform supporting GDPR compliance.

For DNB Bank, I led migration of 350+ banking applications across a data center consolidation covering 4,500+ servers. I coordinated migration planning, testing, cutover, and post-migration validation to minimize business disruption.

Earlier, at HCL Technologies, I transitioned 35+ IBM Mainframe supply-chain applications and reduced ticket volume by 30% through problem management. At HCL America, I developed and maintained mainframe applications and built batch-job test automation that reduced testing effort by 80%.

Experience

Work history, roles, and key accomplishments

Senior Service Delivery Manager / Program Manager

Falck

Jun 2024 - Jan 2026 (1 year 7 months)

Developed program business case and governance framework, led contract renewal and negotiations for EU data center migration, and coordinated infrastructure programs including technology refresh, SD-WAN migration, and device migration for 1,200+ users. Managed global data center operations and service desk transition with zero SLA disruption.

Program Management Vendor Governance Contract Negotiation Data Center Migration SD WAN ServiceNow KPI SLA Reporting Stakeholder Management Financial Control Risk Management

Service Delivery Manager

HCL Technologies

Apr 2017 - May 2024 (7 years 1 month)

Managed a $25M service portfolio supporting 50+ applications across ERP, HR, content management, research, and analytics. Served as primary client contact, monitored SLA performance, and led teams of up to 60 professionals.

Service Delivery SLA Management Financial Management Vendor coordination Agile ServiceNow Informatica SAP Cloud Migration Team Leadership

Service Delivery Manager / Program Manager – Data Center Migration

HCL Technologies

Aug 2014 - Sep 2016 (2 years 1 month)

Led migration of 350+ banking applications within a data center consolidation program covering 4,500+ servers. Developed migration plans, coordinated testing and cutover activities, and managed hypercare and handover to support teams.

Data Center Migration Program Management Application Migration Testing Cutover Planning Risk Management Client Reporting Team Leadership

Project, Technical & Transition Manager – Application Support and Maintenance

HCL Technologies

Mar 2005 - Aug 2014 (9 years 5 months)

Led transition of 35+ IBM Mainframe supply-chain applications and 10,000+ batch jobs, coordinating knowledge transfer and training. Managed incident, change, and release processes, reducing ticket volume by 30% and achieving 20%+ CPU savings.

Transition Management Mainframe Incident Management Change Management Release Management Problem Management Batch Optimization SLA Management

Technical Leader / Onsite Coordinator / Mainframe Software Developer

HCL America

Apr 2000 - Feb 2005 (4 years 10 months)

Developed and maintained IBM Mainframe COBOL, PL/I, JCL, DB2, and REXX applications. Coordinated requirements, design, testing, and offshore delivery, and built batch-job test automation that reduced testing effort by 80%.