At Bolt, I spearheaded a project to improve partner acceptance rates through better incentive constructs. I also supported an experiment reallocating incentives between motorbikes and cars, which led to a 3% increase in monthly GMV.
Previously, I led a vehicle-category incentive experiment at Bolt that produced a 5% GMV gain in a specific city, and worked on category consolidation and pricing that added 2% of GMV. At Agoda, I developed a model to identify customer-service contacts at high risk of escalating into complaints to authorities, saving approximately $100k annually.
