At Ciena, I build Python automation, validation, and data-transformation frameworks for enterprise SaaS, cloud, and network software. My work has recovered more than 7,000 hours annually across seven Fortune 500 accounts.
I automated end-to-end reporting and account-data validation for NTT Japan, reducing data-request turnaround from days to minutes and recovering 6,300+ hours annually. For BT UK, I built a Power BI and SQL platform that unified fragmented data into a validated source of truth.
I'm the technical point of contact for customer-reported issues across accounts including Amazon, NTT, BT, Vodafone, Colt, LG Uplus, and LTV. I reproduce defects, perform system-level debugging and root-cause analysis, and work with Engineering and Product through closure.
I also build release-readiness tooling, containerised validation environments, and self-serve documentation. My automation work has reduced document preparation by 80%, cut onboarding time-to-value by 65%, and shortened project delivery timelines by 35 days.
