Open to opportunities

anthony cortez

@anthonycortez

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Data-driven WFM Coordinator and Financial Ops Analyst with fintech experience.

Poland

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What I'm looking for

I seek a role that fosters collaboration and offers opportunities for growth in a dynamic environment.

As a dedicated WFM Coordinator and Financial Operations Analyst, I thrive in dynamic environments where data-driven decision-making is crucial. With a strong background in fintech and compliance, I have successfully led teams to optimize service performance and mitigate risks. My experience at Revolut Bank has equipped me with the skills to manage real-time operations, ensuring that service level agreements are consistently met, even during peak volatility.

Throughout my career, I have demonstrated my ability to collaborate cross-functionally with various teams, including Compliance, Legal, and Engineering, to maintain service continuity during critical incidents. My analytical skills have allowed me to produce insightful performance dashboards that inform strategic staffing decisions. Additionally, my role as a Financial Operations Analyst has honed my expertise in lease compliance and accounts reconciliation, where I have successfully identified and corrected billing discrepancies, saving significant costs for the organization.

Experience

Work history, roles, and key accomplishments

Financial Operations Analyst

Jones Lang LaSalle

Oct 2023 - Present (1 year 8 months)

Abstracted over 100 commercial lease agreements across EMEA portfolios, ensuring compliance with legal and ﬁnancial obligations. Tracked and managed 200+ lease milestones, reducing the risk of contractual penalties and avoiding estimated costs of €50,000+ through timely interventions.

CoStar SAP Excel Financial Analysis Contract Management

WFM Coordinator – Real-Time Operations

Revolut Bank

Feb 2023 - Present (2 years 4 months)

Led a team of 5–6 Real-Time Monitoring analysts overseeing customer support queues across multiple regions, covering hundreds of frontline agents in a 24/7 environment. Coordinated real-time workload distribution and agent utilization to ensure SLA remained above 95% during peak volatility.

Monitoring SLA Management SQL Looker Metabase Cross Functional Collaboration

Spanish Cards Support Specialist

Revolut Bank

Jul 2022 - Present (2 years 11 months)

Delivered real-time support through live chats and phone calls for card-related issues in a fast-paced ﬁntech environment. Identiﬁed fraud patterns and escalated high-risk cases to the appropriate teams.

Customer Support Fraud Detection CRM Fintech Live Chat Phone Support Case Documentation

Education

Degrees, certifications, and relevant coursework

Uniwersytet Civitas

Master of Arts, Project and Process Management

Currently pursuing a Master's degree in Project and Process Management at Uniwersytet Civitas. Focusing on advanced methodologies for project execution and process optimization.

Uniwersytet Civitas

Bachelor of Arts, International Business & Marketing

Studied International Business and Marketing at Uniwersytet Civitas in Warsaw, Poland. Gained foundational knowledge in global business practices and marketing strategies.