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ANTHONIA AMADI

@anthoniaamadi1

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Detail-oriented data entry and customer support professional skilled in CRM and Excel.

Nigeria

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What I'm looking for

I seek a customer-focused, process-driven role where I can maintain high-quality data, improve workflows, and support timely resolutions while growing in CRM and data management.

I am a detail-oriented Data Entry and Customer Support professional with hands-on experience in both private sector and national service roles, maintaining CRM databases of 500+ accounts and consistently ensuring high data quality.

I have a B.A. in Philosophy from the University of Ibadan, which strengthened my critical thinking, structured analysis, and research skills; I apply those strengths to data validation, cleaning, and accurate record-keeping.

In prior roles I processed 50+ customer inquiries weekly, reduced processing errors by standardising workflows, and digitised HR records during national service—demonstrating reliability, strong time management, and a customer-focused mindset.

Experience

Work history, roles, and key accomplishments

Customer Support Associate

Reinha Hairs

Jan 2025 - Feb 2026 (1 year 1 month)

Maintained and validated a CRM of 500+ customer records with near-zero errors and processed 50+ customer inquiries weekly, improving response times and order accuracy through standardized workflows.

CRM Data Entry Microsoft Excel Google Sheets Data Validation Internet Research Customer Support Quality Assurance

HR Data Entry Volunteer

Nigerian Red Cross Society

Jan 2024 - Jan 2025 (1 year)

Supported HR by digitising and maintaining personnel and volunteer records, improving retrieval time and ensuring accurate, up-to-date registers during national service.

Data Entry Records Management Microsoft Excel Administrative Support Data Quality

Education

Degrees, certifications, and relevant coursework

University of Ibadan

Bachelor of Arts, Philosophy

2019 - 2024

Completed a Bachelor of Arts in Philosophy, developing critical thinking, structured analysis, research methodology, and clear written communication applicable to data quality and documentation.