Ansitha Hamsa
@ansithahamsa
I resolve seller issues and strengthen brand protection operations at Amazon.
IndiaWhat I'm looking for
At Amazon, I support brand protection and seller approval operations, owning the ABP program and resolving seller issues across MAT, FUII, Feeds, IIDP, and BDP.
I create shrinkage data, lead quality connects and huddles, monitor internal audits, and coach associates to reduce recurring issues and improve compliance.
Earlier, I tested BFSI web and mobile applications at Maveric Systems, using Agile testing, Oracle SQL, and HP Quality Center across wealth management, credit card, and account management products.
Experience
Work history, roles, and key accomplishments
Seller Support Associate – Brand Protection
Oct 2023 - Present (2 years 11 months)
Owned the ABP program end-to-end, providing proactive seller support and maintaining shrinkage data to track team performance. Led quality connects, assigned internal audits, and mentored associates to drive improvements.
Provided prompt support to Amazon Sellers and Merchants, resolving escalated cases within SLA. Troubleshot issues in MAT, IIDP (FUII), Feeds, and BDP, and collaborated with cross-functional teams to improve seller experience.
Software Tester
Maveric Systems Ltd.
Mar 2013 - Aug 2015 (2 years 5 months)
Analyzed functional requirements and performed impact analysis for test case creation. Conducted functional, usability, and white-box testing for web and mobile applications, and managed defect lifecycle in HP Quality Center.
Graduate Trainee
Maveric Systems Ltd.
Aug 2012 - Mar 2013 (7 months)
Completed advanced training in testing, software development lifecycle, and defect management lifecycle.
Education
Degrees, certifications, and relevant coursework
Justice Basheer Ahmed Sayeed College for Women
Bachelor's, Business/Commerce
2009 - 2012
Pursued a Bachelor's degree in Business/Commerce from 2009 to 2012.
Presidency Girls Higher Secondary School
Secondary School Diploma, General Studies
Completed Secondary School Diploma in April 2009.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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