At Microsoft, I strengthened a global API Gateway processing 1.64B+ request events per week by implementing authentication, tenant-aware routing, configurable timeouts, and client-side reliability signals.
I reduced customer-impacting incidents by 95%+ through proactive monitoring and root-cause work. I also owned Purview Provisioning BCDR readiness and extended the tenant-onboarding control plane for Microsoft Sentinel graph and Microsoft Purview.
At Innovation Labs, ICICI Bank, I led the high- and low-level design and backend architecture for an order-management module, with event-driven integrations across three microservices. I developed Django REST APIs serving 50K+ requests per day and built a foreign-exchange trading platform adopted across four applications.
For my master's thesis, I built an NLP-backed system to classify customer emails and quantify review sentiment, achieving 90% accuracy. I also served as a teaching assistant for Statistical Inference, guiding students through course concepts and problem-solving.
