At ClearEdge Systems, I created, maintained, and reviewed IT documentation and technical content, turning information into clear resources for users and stakeholders. I also explained technical processes in accessible language and supported customer inquiries and technical issues.
At InternetSolutionsNigeria, I communicated technical solutions, documented customer issues and resolutions, and worked with technical colleagues to investigate problems. I also used ping and traceroute to troubleshoot connectivity issues and supported network service reliability.
During a major service disruption after a thunderstorm damaged outdoor radios, I coordinated temporary restoration with the technical team and helped reconnect affected clients within 72 hours. I’m CCNA-certified, and I publish technology articles and digital eBooks under the author name Luca Anni.
