Open to opportunities

Annie Reynoso

@anniereynoso

Message

I resolve product issues and improve customer support operations across technology and e-commerce.

United States

Message

What I'm looking for

I'm looking to support products and customers in a collaborative environment where I can troubleshoot complex issues, improve workflows and documentation, use AI-assisted tools thoughtfully, and partner cross-functionally to deliver better customer experiences.

At StreetEasy, I manage email and chat support, troubleshoot product and account issues, and partner with Customer Success, Product, and Engineering to drive complex cases to resolution. I use Claude, Notion AI, research tools, and internal AI triage to investigate issues, improve response efficiency, and surface recurring trends.

I've supported high-volume customer operations at At Home, Nassau Candy, and AnaLuisa Jewelry, handling escalations, orders, billing, accounts, warranties, and technical questions across email, chat, phone, and social media. I also trained new hires, coached teams, maintained accurate CRM records, and consistently balanced speed, accuracy, and empathetic communication.

Experience

Work history, roles, and key accomplishments

Current

Product Support Specialist

Current

StreetEasy

Mar 2025 - Present (1 year 6 months)

Manage a customer support inbox across email and chat, triaging tickets and troubleshooting product issues. Collaborate with cross-functional teams to drive cases to resolution and improve support documentation.