At Dickinson Wright I managed enterprise application updates and company-owned device imaging, configuration, deployment, and distribution. I also used Microsoft Intune to manage device and user policies.
I supported major equipment rollouts involving 100+ devices per office, coordinating deployment activities and resolving technical issues during implementation.
Before that, I supervised a help desk team supporting users across 23 office locations in the US and Canada. I oversaw daily operations and escalations, and trained new employees on help desk processes and technical procedures.
At Kelly Services, I provided technical support to AppleCare advisors in a high-volume enterprise help desk environment. I created and maintained technical documentation and procedural articles, and used JAMF Pro, Active Directory, Microsoft Office, macOS, and Apple Remote Desktop to diagnose and resolve issues.
