Anne Kinyanjui

Reduced Days Sales Outstanding (DSO) by 15% through proactive debt follow-ups and efficient resolution of overdue balances, enhancing cash flow and credit control efficiency. Cleared 95% of daily on-hold orders by implementing a structured review and approval workflow, improving order fulfilment speed and reducing revenue leakage.

Led the timely preparation, sorting, and dispatch of monthly client invoices, ensuring accurate billing and streamlined distribution in line with internal controls. Managed a high-volume portfolio of over 2,000 client accounts, consistently collecting an average of Ksh. 6 million monthly, contributing to strong cash flow.

Delivered professional and solutions-oriented support to inbound customer calls, consistently upholding a high standard of service and reinforcing positive customer experiences. Diagnosed and resolved technical and billing-related issues by leveraging internal tools and databases, minimising service downtime and enhancing customer satisfaction.

Spearheaded lead generation efforts by developing targeted contact lists through in-depth market and business category research, contributing to a steady inflow of qualified prospects. Conducted consultative outreach to assess client needs and aligned solutions to business objectives, accelerating lead qualification and enhancing conversion rates.

Promoted from trainee to lead accountant, managing end-to-end financial operations and ensuring optimal resource allocation within a monthly budget of ~$8,000. Designed and implemented robust financial policies, reducing accounting errors by 20% and improving processing time by 30%.

Spearheaded the design and delivery of training programs in finance, WordPress web design, command-line tools, and business communication, ensuring hands-on learning and practical application. Developed a structured accounting curriculum and lesson plans, receiving strong feedback from trainers and trainees for clarity, relevance, and impact.

Currently pursuing CPA Section 3 at Summit Institute, building advanced accounting and financial management skills.

Completed the G Suite Sales Representative Course at Google University, gaining expertise in Google's productivity tools and sales strategies.

Obtained a Certificate of Basics in Technology, Design and Business from Tunapanda Institute. This program provided foundational knowledge in key areas.

Earned the Kenya Accountant Technician Certificate (K.A.T.C) from Vision Institute of Professionals. This certification provided a strong foundation in accounting principles and practices.