Looking for a job

Mphonyane Mahlako

@annarn

Message

Licensed RN & Midwife | Remote Care Coordinator & Medical VA. Aligned with US/UK business hours.

Lesotho

Message

What I'm looking for

Senior Nurse & Midwife with 9+ years in clinical coordination (NGO & Govt). Expert in triage, chronic care, and high-stakes advocacy. HubSpot certified in Digital Marketing & SEO, proficient in CRM, and research. Skilled in Appointment Setting and complex case management, I combine medical expertise with tech-savvy remote operations for Telehealth, SDR, and Research roles.

I am a highly disciplined Registered Nurse and Midwife with over 9 years of clinical excellence and international NGO research experience (EGPAF, ICAP, Jhpiego). Based in Lesotho (an enclave of South Africa), I am fully aligned with SAST (GMT+2) for seamless, real-time collaboration with international healthcare teams, supported by a 100% operational uptime power backup setup.

I specialize in bridging clinical authority with digital operations, serving overseas medical practices as a Medical Virtual Assistant, Care Coordinator, and Intake Specialist.

My Core Professional Competencies:

• Patient Intake & Coordination: Proven expertise in handling high-volume triage, guiding prospective patients through complex care journeys, and managing discovery calls with high empathy and structural accuracy.

• CRM & Healthcare Software Mastery: Certified in HubSpot CRM and highly proficient in digital e-Registers, CommCare, and Open Data Kit (ODK) for zero-leakage pipeline tracking and meticulous documentation.

• Data Integrity & Compliance: Extensive experience conducting structured clinical interviews, validating complex healthcare data sets, and ensuring 100% compliance with international data protocols and strict privacy standards.

• Patient Support & Retention: Experienced in telephonic outreach, calendar optimization, and setting up automated reminder systems to improve care tracking and slash clinic "no-show" rates.

I am dedicated to helping overseas healthcare practitioners optimize their back-office workflows, manage administrative documentation perfectly, and deliver exceptional support to patients.

Experience

Work history, roles, and key accomplishments

Current

Registered Nurse & Midwife

Current

Ministry of Health (Maseru District Hospital)

Dec 2025 - Present (6 months)

Led triage for Gynaecology and Oncology units, managing high-volume intake and ensuring 100% accuracy in e-Register digital medical records. Served as the primary liaison between clinical teams and families, translating diagnostic data into actionable care plans.

Crisis de escalation Patient Triage Patient Navigation e Register (EMR)Clinical Liaison Care Pathway Coordination Record Accuracy Digital medical records

Clinical Research Data Assistant

EGPAF

Jan 2024 - Dec 2024 (11 months)

Captured and managed high-volume research data using ODKX with real-time error detection and summarized clinical evaluations for multidisciplinary international teams.

Data Quality Assurance Reporting Multidisciplinary Communication

Clinical Research Data Assistant

EGPAF

Jan 2024 - Jan 2024 (0 months)

Conducted comprehensive clinical record reviews for international research data collection (AHD Study). Digitized clinical registries in real time using ODK with a zero-error data integrity threshold.

Clinical Auditing Medical Record Review Quality Control ODK ODKX Real time data capture Data integrity assurance Clinical registries Research grade documentation Digital data workflows

PrEP Community Nurse

Jhpiego

Jan 2018 - Dec 2021 (3 years 11 months)

Conducted remote telephone follow-ups for PrEP adherence, managed a roster of 100+ clients in CommCare, and maintained exceptional real-time data integrity across outreach activities.

CommCare Patient Counseling Data Management Community Health

PrEP Community Nurse / Coordinator

Jhpiego

Jan 2018 - Jan 2021 (3 years)

Managed end-to-end PrEP recruitment and enrollment, including eligibility screening and community-based engagement. Coordinated remote longitudinal tracking for 100+ clients in CommCare, reducing loss to follow-up through proactive telephone monitoring and partnering with village leadership to synchronize service delivery.

Loss to follow up reduction PrEP Care Coordination Recruitment & Enrollment CommCare Remote Patient Monitoring Telephone Follow up Stakeholder Management Eligibility screening

PrEP Community Nurse

Jhpiego

Jan 2018 - Jan 2021 (3 years)

Managed PrEP client recruitment and enrollment, including eligibility screening and community-based outreach. Used CommCare to remotely track 100+ clients and reduce loss to follow-up through proactive telephone monitoring.

Client Onboarding Community Liaison CommCare Remote patient tracking Telephone outreach Eligibility screening Chronic care follow up Longitudinal patient management Loss to follow up reduction

Nurse Interviewer

ICAP

Jan 2016 - Dec 2016 (11 months)

Conducted large-scale household interviews and clinical outreach using digital tools for real-time data collection and verification to support public health programs.

Data Collection Interviewing Clinical Outreach Support Data Verification

Nurse Interviewer (LePHIA)

ICAP

Jan 2016 - Jan 2016 (0 months)

Performed large-scale household interviews and clinical outreach for national HIV impact assessments under the LePHIA study. Verified participant responses by cross-referencing clinical biomarkers to ensure 100% data integrity.

Community Outreach Fieldwork Coordination Household Interviewing Data Integrity Validation HIV impact assessment support Participant verification Clinical biomarker cross checks Research data quality Interview administration

Clinical Research Data Assistant

EGPAF

Jan 2024 - Present (2 years 5 months)

Conducted comprehensive medical record reviews for the AHD Study to support international, research-grade data collection. Digitized clinical registries in real time using ODK with a zero-error threshold.

Clinical Auditing Medical Record Review Research Data Collection ODK ODKX Clinical Registry Digitization Data Integrity Quality Assurance Real time data capture

Nurse Interviewer

ICAP

Jan 2016 - Present (10 years 5 months)

Conducted large-scale household interviews and clinical outreach for the LePHIA national HIV impact assessment. Cross-referenced participant responses against clinical biomarkers to ensure 100% data integrity.

Household Interviews Community Outreach HIV Impact Assessment Clinical Outreach Clinical Biomarker Verification Survey Administration Data Integrity Patient Interviewing