Anna Khachaturian

Conducting customer due diligence, reviewing KYC documentation, monitoring transactions for suspicious activity, and ensuring compliance with regulatory requirements. Collaborating with compliance and risk teams to mitigate potential threats and maintain a high standard of customer onboarding and account monitoring.

Accessing, analyzing and integrating financial and other data from a variety of hospital data systems. Posting payments, reconciling payment data and responding to account inquiries. Supporting other departments with data entry and processing of new accounts.

Monitoring incoming and outgoing payments, investigating sources of funds, detecting suspicious or fraudulent behavior patterns, and balancing the approval/decline of payments with compliance considerations. Collaborating with internal departments and external providers while maintaining operational SLAs.

Handling calls, chats, and emails from customers in English, Russian, and Hebrew. Addressing special requests and identifying suspicious patterns while providing excellent customer service.

Managing office operations, coordinating customer communications, and organizing meetings for the CEO.

Technical writing and translating documents and instruction manuals into Russian while communicating with customers.

Studied Quality Assurance Engineering, focusing on software testing methodologies, tools, and best practices to ensure product quality and reliability.