Annada Barik
@annadabarik
I manage ServiceNow operations, SLA compliance, escalations, reporting, and IT service workflows.
IndiaWhat I'm looking for
At Think and Learn Private Limited, I managed incidents, service requests, escalations, ticket queues, SLA compliance, ServiceNow workflows, user administration, and operational reporting.
I've improved operational efficiency through process optimization initiatives while coordinating workflows and maintaining process documentation across teams.
Previously at Xiaomi Technology India, I managed customer support across chat and social media, after-sales operations for TV products, parts requisition, and escalations involving legal and consumer court matters. I also performed root cause analysis and corrective actions to reduce repeat issues, working with delivery, supply chain, and service teams.
My earlier support work includes resolving e-commerce seller queries at Concentrix and providing Lenovo ThinkPad technical support at Minacs. I was awarded Performer Of the Quarter.
Experience
Work history, roles, and key accomplishments
Service Now Administrator
Think and Learn Private Limited
Mar 2022 - Sep 2025 (3 years 6 months)
Managed incidents, service requests, escalations, and ticket queues. Monitored SLA compliance and coordinated with cross-functional teams.
Customer Experience Specialist
Xiaomi Technology India Pvt. Ltd.
Apr 2016 - Feb 2022 (5 years 10 months)
Managed customer support operations across chat and social media channels. Prepared reports for global teams and handled service escalations.
Customer Support Executive
Concentrix
Oct 2015 - Mar 2016 (5 months)
Handled customer service operations and issue resolution for e-commerce customers. Resolved seller queries related to payments, listings, and campaigns.
Technical Support Executive
Minacs (Concentrix)
May 2015 - Oct 2015 (5 months)
Provided technical support for Lenovo ThinkPad users and managed ticket escalations.
Education
Degrees, certifications, and relevant coursework
Biju Pattnaik University of Technology
Bachelor of Technology, Electronics and Communication Engineering
Pursued a Bachelor of Technology degree in Electronics and Communication Engineering.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
Interested in hiring Annada?
You can contact Annada and 90k+ other talented remote workers on Himalayas.
Message AnnadaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
