At Swiggy, I spearheaded the Store 99 initiative, an affordability-focused feature for price-sensitive users. It grew orders from the target segment by 10% and boosted restaurant visibility by 1.5x.
I developed the analytical framework for the EANO project, monitoring KPIs across 1,300+ restaurants. The resulting insights were instrumental in reducing OPD loss by 70%.
At OYO Hotels Pvt. Ltd., I automated 85% of partner support escalations using Python, reducing average turnaround time from 7 days to 12 hours. I also built performance dashboards in Excel and used SQL analysis to inform product decisions through the global NPS program.
