At DPDZERO, I turn lender data into CRM-ready datasets and use portfolio signals to improve collections prioritization. Priority portfolios reached up to 3.5x prior monthly collection levels within three months, while agent deployment fell by 25%.
I also redesigned contact strategy to approximately double campaign connectivity, from 10% to 20%, and automated recurring reports with Python, SQL, Excel and Jupyter. Previously, at Wells Fargo, I reduced bonus-inquiry turnaround time by 60% and cut the email-response SLA by 50%.
