Anjali Singh Vlog
@anjalisinghvlog
I resolve complex billing and technical support issues across high-volume remote chat operations.
IndiaWhat I'm looking for
I've supported UK telecom customers at British Telecom (BT & EE) and US retail customers through Wipro's Geek Squad–Best Buy process, resolving billing, account, service, and technical issues in high-volume chat environments.
At BT & EE, I managed 30–35 daily interactions across refunds, failed payments, reconnections, DSAR requests, bereavement cases, and account updates while maintaining NPS and FCR targets. I also improved case summaries, communication tone, and efficiency while applying GDPR, DSAR, Ombudsman, and Ofcom guidance.
At Wipro, I handled 40–45 daily technical cases, using LogMeIn Remote Support, TeamViewer, and Cisco tools to troubleshoot Windows, hardware, software errors, and system performance. I bring accuracy, empathy, and ownership to independent remote support work.
Experience
Work history, roles, and key accomplishments
Delivered billing, account, and service support via live chat and email. Resolved refunds, reconnections, DSAR requests, and bereavement cases with empathy.
Provided technical troubleshooting for Windows OS, hardware, and system optimization. Used remote support tools to diagnose and resolve customer issues securely.
Education
Degrees, certifications, and relevant coursework
ISC XII (Commerce)
ISC XII, Commerce
Completed ISC XII with a focus on Commerce.
ICSE X (Commerce)
ICSE X, Commerce
Completed ICSE X with a focus on Commerce.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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