At Wipro, I contributed to Meta’s Threads App initiative, conducting quality assurance and usability testing for AR Smart Glasses and VR Gaming features. I validated annotations and audited user interactions and system outputs for compliance.
I provided phone, chat, and email support for Meta’s Threads App, resolving technical and billing issues and handling AR/VR system tickets. I also shared feedback that enhanced annotation accuracy and streamlined workflows.
At Tech Mahindra, I provided first-line technical support for DSL and FiOS (Client: Verizon), assisted with billing inquiries, and handled escalated tickets within SLA targets. I achieved a 95% resolution rate and reduced downtime by 30%.
