At American Express, I drive UAT and business validation for technology and AI-enabled solutions, translating business requirements into test scenarios and identifying defects with evidence from transcripts and data. My findings have helped technology teams refine solutions and improve the reliability of automated QC outcomes.
For Project RISE, I redesigned MIS and QC structures and developed Excel formulas to incorporate new checks and changing requirements. I also standardized reporting outputs as Power BI backend datasets.
I helped establish the QC framework for the Expense Management expansion and received a Blue Reward for my contributions. Earlier, at AXA XL, I supported underwriting and policy issuance operations; at Vaco Binary Semantics, I conducted research and data audits and created Excel-based reports.
