Open to opportunities

Angie Odhiambo

@angieodhiambo

I improve customer retention, agent support, and service operations across mobile money and technology-driven environments.

Kenya

Message

What I'm looking for

I'm looking for a customer service, agent support, or customer value management role where I can improve onboarding, retention, service quality, and performance through customer data and cross-functional collaboration.

At Sheer Logic Management Consultants supporting Liquid Intelligent Technologies, I contributed to retention initiatives that improved targeted-segment retention by an estimated 8% and reduced churn by 10%.

I supported WhatsApp and phone engagement campaigns that achieved 15% higher participation, while collaborating with Sales, Operations, and Finance to resolve 95%+ of customer issues within agreed timelines.

Previously at Fall Fashion Trendz, I handled high-volume customer inquiries across phone, email, and chat, achieving a 97% first-contact resolution rate. I also helped reduce response times by 15% and maintained accurate CRM records for customer interactions, complaints, and resolutions.

I'm currently applying customer empathy and usability principles as a UI/UX Design Intern at FlyRank AI, building my understanding of digital product journeys and agent-facing platforms.

Experience

Work history, roles, and key accomplishments

Current

UI/UX Design Intern

Current

FlyRank AI

Jun 2026 - Present (3 months)

Apply customer empathy and usability principles to design user-centered interfaces, strengthening understanding of digital product journeys relevant to agent-facing platforms.

UI UX Design User Centered Design Usability Customer Empathy

Current

UI/UX Design Intern

Current

FlyRank AI

Jun 2026 - Present (3 months)

Apply customer empathy and usability principles to design user-centered interfaces, strengthening understanding of digital product journeys relevant to agent-facing platforms.

UI Design UX Design Customer Empathy Usability User Centered Design

Customer Value Management (CVM) Analyst

Sheer Logic Management Consultants

Mar 2026 - Jun 2026 (3 months)

Contributed to customer retention initiatives that delivered an estimated 8% improvement in retention within targeted segments. Supported engagement campaigns achieving 15% higher participation rates and identified at-risk customers, contributing to a 10% reduction in churn.

Customer Retention Data Analysis Segmentation WhatsApp Phone Support Cross Functional Collaboration Reporting Dashboarding

Customer Value Management (CVM) Analyst

Sheer Logic Management Consultants

Mar 2026 - Jun 2026 (3 months)

Contributed to customer retention initiatives that delivered an estimated 8% improvement in retention within targeted customer segments. Supported customer engagement campaigns that achieved 15% higher participation rates, including outreach via WhatsApp and phone.

Customer Retention Data Analysis Customer Segmentation WhatsApp Phone Support Cross Functional Collaboration Reporting Dashboard Management

Customer Service Agent

Fall Fashion Trendz

Jan 2020 - Jan 2022 (2 years)

Provided support via phone, email, and chat, achieving a 97% first-contact resolution rate. Assisted with onboarding and verification, and collaborated on process improvements that reduced response times by 15%.

Customer Service CRM Phone Support Email Support Live Chat Onboarding Process Improvement

Customer Service Agent

Fall Fashion Trendz

Jan 2020 - Jan 2022 (2 years)

Provided exceptional support to customers via phone, email, and chat, handling a high volume of inquiries related to orders, payments, deliveries, and account issues. Resolved customer inquiries efficiently, achieving a 97% first-contact resolution rate.

Customer Service Phone Support Email Support Live Chat CRM Problem Solving Record keeping