Angelique Abdallah
@angeliqueabdallah
Experienced head of purchasing with a strong customer service background.
What I'm looking for
I am a dedicated professional with extensive experience in purchasing and customer service. Currently, I serve as the Head of the Purchasing Department at Made By Nature, where I efficiently manage supplier communications and ensure that our stock levels meet the operational needs of various departments. My role involves not only ordering necessary supplies but also maintaining strong relationships with our suppliers to guarantee smooth operations.
Prior to my current position, I was the Head of the Customer Service Department at Made By Nature/Nature by Marc Beyrouthy, where I oversaw a team of customer service agents and handled online shopping operations. My experience in customer service has equipped me with the skills to address client concerns professionally and ensure that their expectations are met. I am passionate about providing excellent service and continuously improving processes to enhance customer satisfaction.
Experience
Work history, roles, and key accomplishments
Head Purchasing Department
Made by Nature
May 2024 - Present (1 year 1 month)
Managed supplier communications, provided product status updates, and ensured optimal stock levels. Coordinated orders for various departments to maintain smooth operations.
Head Purchasing Department
Made By Nature
May 2024 - Present (1 year 1 month)
Managed supplier communications, providing updates on product status and ensuring professional interactions. Maintained optimal company stock levels and ordered necessary supplies to support smooth operations across all departments.
Logistic Support
Rural Delight Cooperative
Dec 2021 - Present (3 years 6 months)
Provided essential logistic support, specifically for the Christmas fair edition. Coordinated various logistical aspects to ensure smooth event operations.
Logistic Support
Rural Delight Cooperative
Dec 2021 - Present (3 years 6 months)
Provided logistical assistance for the Christmas fair edition. Supported operations to ensure smooth event execution.
Head Customer Service Department
Made By Nature / Nature By Marc Beyrouthy
Jan 2023 - May 2024 (1 year 4 months)
Supervised customer service agents, providing guidance and resolving complex issues to ensure high service standards. Managed all aspects of online shopping operations, enhancing efficiency and customer satisfaction.
Head Customer Service Department
Made by Nature / Nature by Marc Beyrouthy
Jan 2023 - Present (2 years 5 months)
Oversaw customer service agents, resolved complex customer issues, and managed online shopping operations. Ensured efficient handling of customer inquiries and order fulfillment.
Customer Service
Made By Nature / Nature By Marc Beyrouthy
Jul 2020 - Dec 2022 (2 years 5 months)
Engaged with clients professionally, addressing their requests and managing expectations effectively. Ensured accurate and timely delivery of orders, contributing to positive customer experiences.
Customer Service
Made by Nature / Nature by Marc Beyrouthy
Jul 2020 - Present (4 years 11 months)
Provided professional customer support, addressed client requests, and ensured customer satisfaction. Managed order delivery and maintained high service standards during special occasions and markets.
Education
Degrees, certifications, and relevant coursework
Lebanese University
Bachelor of English Language and Literature, English Language and Literature
Completed a Bachelor's degree in English Language and Literature, focusing on the linguistics branch. Gained a comprehensive understanding of the English language and its literary aspects.
Lebanese University
Master of English Language and Literature, English Language and Literature
Pursued a Master's degree in English Language and Literature, with a specialization in the linguistics branch. Deepened knowledge in advanced linguistic theories and research methodologies.
Lebanese University
Teaching Diploma, Education
Obtained a Teaching Diploma from Lebanese University. Developed essential pedagogical skills and knowledge required for a career in education.
Lebanese University
Bachelor English Language and Literature, English Language and Literature
Completed a Bachelor's degree in English Language and Literature. The curriculum focused on the linguistics branch, providing a strong foundation in language theory and analysis.
Lebanese University
Masters English Language and Literature, English Language and Literature
Achieved a Master's degree in English Language and Literature, specializing in linguistics. This advanced program involved in-depth research and critical analysis of complex linguistic concepts.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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