Alaa Okaily

Led end-to-end logistics operations for a large hypermarket warehouse, supervising a team of 15 across warehousing, delivery scheduling, and after-sales support. Managed inventory flow and warehouse maintenance, planned daily delivery schedules, and oversaw after-sale service coordination.

Expanded sales and business growth by acquiring new clients, developing key accounts, identifying market opportunities, and building strong customer relationships. Managed end-to-end sales activities including client meetings, tailored solutions, negotiations, deal closing, target achievement, follow-ups, reporting, and after-sales support.

Supervised a team of cashiers, overseeing daily scheduling, performance, and customer service standards. Managed daily financial transactions and OMT transfers with full accountability and zero discrepancies, and served as first point of resolution for customer inquiries and complaints.

Supervised a sales team, monitoring individual and team performance against monthly targets and adjusting strategy to close gaps. Tracked KPIs across the sales floor and implemented process improvements that increased overall team efficiency.

Master of Business Administration in Project Management from Cardiff Metropolitan University, completed in March 2023.

Bachelor of Business Administration from the American University of Culture and Education, completed in July 2016.