Andy William Bonifacio
@andywilliambonifacio
I resolve technical issues and deliver patient, bilingual support for gamers worldwide.
JapanWhat I'm looking for
I've supported Xbox, Microsoft, and AT&T customers, resolving escalated console, network, account, device, billing, and connectivity issues. My Tier 2 Xbox 360 experience gives me firsthand understanding of player problems and gaming support.
I'm a hands-on gamer across PlayStation, Xbox, PC, ROG Ally, and retro platforms, with experience in AAA action-adventure, open-world, and multiplayer games. I'm willing to purchase and learn the specific platform or title I support so I can provide authentic player assistance.
Alongside technical support, I've spent years providing resident care in Japan and Australia. That work strengthened my calm communication, documentation, family liaison, and Japanese-language skills while reinforcing a patient, service-driven approach.
Experience
Work history, roles, and key accomplishments
Certified Care Worker
Yasuda-so Elderly Care Home
Jan 2020 - Present (6 years 8 months)
Provides daily resident care, monitoring, and support for elderly residents in a licensed care facility. Communicates regularly in Japanese with residents, families, and care staff, and maintains care documentation.
Certified Care Worker
Shinonome-no-Oka Special Nursing Home
Jan 2015 - Dec 2019 (4 years 11 months)
Delivered direct resident care including daily living support and health monitoring. Built strong daily conversational Japanese fluency through continuous resident and staff interaction.
Technical Support Representative
Teleperformance
Jan 2013 - Dec 2015 (2 years 11 months)
Handled inbound technical support calls for AT&T telecom customers. Diagnosed and resolved connectivity, billing, and device issues.
Technical Support Representative
Sitel
Jan 2012 - Dec 2013 (1 year 11 months)
Provided technical support for Microsoft products and services. Assisted customers with software troubleshooting and account issues.
Part-Time Care Support Staff
Heartbeat Nursing
Jan 2009 - Dec 2011 (2 years 11 months)
Worked part-time while studying in Australia, providing patient and resident support.
Technical Support Representative Tier 2
Harte-Hanks
Jan 2007 - Dec 2009 (2 years 11 months)
Provided Tier 2 technical troubleshooting for Xbox 360 console and account issues. Resolved escalated hardware, network, and account-related player issues.
Education
Degrees, certifications, and relevant coursework
Our Lady of Fatima University
Bachelor of Science in Nursing, Nursing
Bachelor of Science in Nursing from Our Lady of Fatima University in the Philippines.
TAFE Sydney
Certificate III in Aged Care, Aged Care
Certificate III in Aged Care from TAFE Sydney, Australia.
Japan-Philippines EPA Caregiver Program
Certificate, Caregiver Training
Completed 6 months of Nihongo/Kaigo training in the Philippines and 6 months in Japan.
Tech stack
Software and tools used professionally
Availability
Location
JapanAuthorized to work in
Job categories
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